Shipping Policy

Shipping Information

At PulsePro, we are committed to delivering your medical equipment orders safely and efficiently. Please review our shipping policy below for detailed information about our delivery process.

Delivery Areas

We currently provide delivery services to the following areas:

• All major cities across Pakistan
• Rural areas (subject to courier service availability)
• International shipping available on request

Shipping Costs

• Standard Delivery: PKR 200 (3-5 business days)
• Express Delivery: PKR 400 (1-2 business days)
• Same Day Delivery: PKR 600 (available in major cities)
• International Shipping: Calculated based on destination and weight

Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or for specialized equipment, processing may take up to 3-5 business days.

• Standard items: 1-2 business days
• Custom or specialized equipment: 3-7 business days
• Bulk orders: 5-10 business days

Delivery Methods

Special Handling

Medical equipment requires special care during shipping. We ensure all products are properly packaged and handled according to medical device shipping standards.

• Temperature-sensitive items shipped with appropriate cooling
• Fragile equipment packed with extra protective materials
• Sterile items maintained in sterile packaging
• Heavy equipment delivered with installation support (if applicable)

Order Tracking

Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order status through:

• Our website order tracking system
• Courier partner's tracking portal
• SMS updates at key delivery milestones
• Customer service hotline: +92 321 5702979

Delivery Confirmation

For security and verification purposes, we require signature confirmation for all deliveries. If you're not available to receive the package:

• Courier will attempt delivery up to 3 times
• Package will be held at the nearest courier facility
• You'll be notified to arrange pickup or reschedule delivery
• Packages held for more than 7 days will be returned to us

Damaged or Lost Packages

In the rare event that your package arrives damaged or goes missing during transit, please contact us immediately:

• Report damaged packages within 24 hours of delivery
• Provide photos of damaged packaging and contents
• We will arrange for replacement or full refund
• Lost packages are covered by our shipping insurance

International Shipping

We offer international shipping for medical equipment with proper documentation and compliance with destination country regulations.

• Additional documentation may be required
• Customs duties and taxes are buyer's responsibility
• Delivery times vary by destination (5-15 business days)
• Some items may be restricted for international shipping

Contact Information

For any shipping-related questions or concerns, please don't hesitate to contact our customer service team: